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Market Overview: VDI – Virtual Desktop Infrastructure

A high level introduction to the VDI product segment and a listing of vendors in this space.

This entry is part 2 of 4 in the series MSP Business Builders

VDI uses server hardware to run desktop operating systems (OS) like Windows or Linux, or other software programs, on a VM with the desktop OS hosted on a centralized server in a physical datacenter.

The global market for VDI was valued at around $14.4 billion in 2022 and is estimated to grow to $50.5 billion by 2030, at a CAGR of approximately 20.3%.

Parallels provides this guide explaining the difference between RDS (Remote Desktop Services) and VDI. In short, VDI allocates a dedicated VM, whereas RDS shares a pool and single desktop type, whereas VDI enables a variety of environment customizations for each user.

Business Model: Use Cases and Customer Journeys

The primary use cases and benefits of VDI are:

  • Enable remote working – VDI divorces the desktop from local hardware. Users can access their apps from anywhere via any device. In the Covid era the need to enable work-from-home has become a strategic necessity.
  • Standardization – VDI enables businesses to create and manage their own desktop images, so the business can create desktops with application sets tailored for certain user types, such as finance and HR, ideal for scenarios such as call centres where hundreds of staff all work with exactly the same application set.
  • Security, Compliance and Business Continuity – VDI enables greater central control over desktop environments, centralizing the data security required for compliance while also ensuring continuity of operations in the event of disasters.
  • Migration and cost efficiency – Organizations undertaking a general cost optimization program through migrating enterprise IT infrastructure to the Cloud, can include desktop migration as part of this modernization.


Forrester offers this business impact guide for VDI, defining key business case benefits:

  • Simplified desktop management improves efficiency and allows for management of more devices in less time.
  • Reduced end user downtime related to management and security issues.
  • Streamlined application and patch management, saving more than an hour handling each device.

This includes a specific report for Microsoft’s Azure VDI:

  • A three-year 210 percent return on investment and payback on the initial investment in as little as three months.
  • Reduced IT costs for maintenance, deployment, and management by 59 percent.
  • Reduced VDI licensing and infrastructure costs by up to 34 percent.
  • Increased productivity by up to 22 person-hours through improved security response, connectivity, and user onboarding.

Vendors and MSPs

Suppliers include vendors who provide the VDI software platforms, which can be deployed in-house or via Cloud hosting, and ‘DaaS’ (Desktop as a Service) providers who utilize that software to offer managed services.

Supplier Software DaaS
Azure VDI Azure Virtual Desktop is a desktop and app virtualization service that runs on the cloud.

Integrate into existing desktop and app virtualization environments with Citrix DaaS for Azure and VMware Horizon Cloud on Microsoft Azure.

AWS Workspaces Amazon WorkSpaces family of solutions provides the right virtual workspace for varied worker types, especially hybrid and remote workers.
Dell APEX Rapidly deploy virtual workspaces for your employees in a cloud environment, while delivering a VDI user experience that is up to 2.5 times better than Amazon WorkSpaces.
Citrix DaaS Citrix DaaS lets you provide a secure workspace experience on any device. It’s all the cost benefits of a managed DaaS solution, plus the added advantages of greater IT agility, better corporate security, and more end-user productivity.
V2 Cloud V2 Cloud makes it incredibly easy to deploy cloud-hosted virtual Windows desktops in less than 10 clicks.
VMware Horizon With flexible deployment options from on-premise to the public and hybrid cloud, VMware Horizon supports key use cases that enable organizations to respond to change and drive business outcomes.
Workspot A Workspot Cloud PC is just like a Windows 10/11 PC, but it’s delivered from the public cloud as software-as-a-service (SaaS) and end users can access all their apps and data from anywhere, using their device of choice.
Cameyo Cameyo’s Virtual Application Delivery (VAD) platform enables your people to quickly and easily access ALL of their apps – Windows, Linux, SaaS, and internal web apps – either from the browser or as Progressive Web Apps (PWAs) for a seamless app experience.


Series Navigation<< MSP Business Builder – Growing a Hyperscale Managed Service ProviderAzure Virtual Desktop: Partner Opportunity and MSP Growth Strategies >>

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