Introducing Cognigy Agentic AI: Autonomous, Goal-Driven AI Workforce for Enterprise Contact Centers

Imagine an autonomous AI Workforce that can reason like humans, independently plan and execute tasks, and effectively collaborate with other AI and human agents – all in pursuit of your business goals.

That’s Cognigy’s Agentic AI.

In this webinar, experience a new generation of LLM-powered AI Agents that transform customer interactions with:

• Autonomous reasoning and decision-making
• Sophisticated long-term and short-term memory
• Outcome-driven actions grounded in your enterprise context
• Seamless AI-to-AI and AI-to-human collaboration

See hands-on demos of the world’s first enterprise Agentic AI platform for intuitive agent onboarding, job and tool assignment, knowledge grounding, memory handling, agent hiring, and much more!

Agentic AI

Cognigy Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation.

This new generation of AI Agents can think, adapt, and collaborate with other AI and human agents seamlessly, navigating complex queries with unprecedented flexibility, precision, and hyper-personalization.

The most fundamental difference of Agentic AI compared to previous bot generations is its dynamic, humanlike reasoning capability powered by Large Language Models.

Conventional bots rely on predefined conversation paths, meaning developers need to anticipate every step in the user interaction and plan a digression handling strategy accordingly.

Agentic AI can “think on their feet” while drawing on the rich tapestry of enterprise knowledge and stored customer information to dynamically adjust their responses based on every unique user input. AI Agents can think, respond, and react in real-time with an unmatched level of flexibility – in the exact same way a human would. It can decompose complex tasks, autonomously define the shortest path to resolution, and work towards its goal.