Partner Showcase

Unified Communications MSPs

Unified Communications from a Managed Service Provider involves outsourcing communication services to a third-party provider.

This entry is part 4 of 6 in the series MSP Business Builders

One key product category for MSPs to consider is UCCaaS – Unified Communications and Collaboration, as a Service.

Unified Communications from a Managed Service Provider involves outsourcing communication services to a third-party provider.

This model allows businesses to access advanced communication tools and services without the need for significant upfront investments in infrastructure.

UCCaaS Managed Service Providers

Managed UC services offer several benefits for businesses, including improved network connections, communication software integrations and support for remote work. Popular MSP examples include 8×8, Microsoft Teams and Teams Phone, RingCentral and Zoom Phone.

TechTarget offers a guide to the Strategic Benefits of Managed UC, describing that Managed UC services remove the burden for businesses to host and manage UC services on premises or in a private cloud, including the maintenance of UC servers, public switched telephone network access and the need to provide remote access to those privately deployed UC services. A managed UC platform consolidates all these services under a single management pane.

Craig Barber shares this comprehensive Linkedin article that explains why MSPs should add UC, covering the benefits for end users and the business models for service providers.

Partner Showcase

The feature video showcases the partner offering from Level365. They bring all the tools your team uses to communicate–like voice, video, SMS, and chat–into one platform you can access from anywhere.

NetSapiens offers an MSP partner program. Their ‘SNAPsolution’ offers a full suite of traditional PBX features along with those enabled by cloud-based UC systems. As a result, MSPs are able to provide their end-users with voice services, video conferencing, mobility, redundancy, disaster recovery, unified messaging, and much more.

SkySwitch is a white-label UCaaS platform that gives businesses an easy way to brand the solution as your own to start creating brand value and customer loyalty, and explain here how it can help grow your MSP business.

Similarly Access4 also offers a growth guide. They are a leading SaaS business that empowers IT service providers to quote, sell, provision and support Voice and Unified Communications solution, such as MS Teams, Webex Calling, SMS and more, through their propriety OSS/BSS platform SASBOSS®️.

Activa Communications is a channel-only provider of business communications services hand-picked for the Australian and New Zealand market, and describe their MSP enablement program as a game changer.

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