Microsoft is a very strong player in the UCCaaS sector.
As well as the immensely popular Teams app, which offers various telephony integrations, they offer this as part of an end-to-end collaboration suite, integrating with intranet apps like Sharepoint.
It’s a key partner program for Microsoft, headlined via their Modern Work practice, which spans 365 Cloud services, End User Computing and Unified Communications. This presents partners with a rich spectrum of product and consulting opportunities, and is aligned to and promoted via a thought leadership agenda of embracing The Future of Work.
UCCaaS Solutions
With these services easily accessible via the 365 online suite, they are able to address the smallest to the largest organizaations and their UCC requirements, organized via these main product categories:
- Teams Phone is Microsoft’s technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. It is an integrated solution that combines the functionality of a traditional phone system with the collaborative features of Microsoft Teams, providing a comprehensive platform for internal and external communication.
- Teams Rooms are collaboration spaces integrated with Microsoft Teams and equipped with video conferencing interactive displays. These rooms are designed to enhance virtual meetings and brainstorming sessions for remote and on-site teams.
- CCaaS (Contact Center as a Service) is a cloud-based solution that provides businesses with the tools and infrastructure to manage their contact center operations.
Partner Ecosystem
It works with Teams clients and certified devices, and for rooms, allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365.
enables service providers to offer deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting. It enables businesses to directly connect their telecommunication providers to Microsoft Teams, allowing for seamless communication and collaboration within the Teams environment.
The Operator Connect channel partner program provides an opportunity for telecommunication providers to offer their services directly within the Microsoft Teams platform. By becoming a channel partner, providers can expand their reach and tap into the vast user base of Teams.
Service providers like Verizon are leveraging the operator integrations to offer a fully integrated suite of Unified Communications and Collaboration capabilities, and marketing this via a powerful theme of enabling The Future of Work.
Operator Connect enables service providers to offer deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting. With Operator Connect, businesses can leverage their existing telecommunication services while enjoying the benefits of Microsoft Teams. This eliminates the need for additional third-party applications or complex integrations, streamlining communication processes.
| Supplier | VDI Solution | ||
| Maxhub | Solgects. | ||
| Barco | Solgects. | ||
| Nuwave | NUWAVE’s turnkey partner model takes the guesswork out of starting a MS Teams PSTN Network, and enables partners & operators with all the tools and resources needed to begin offering Teams Voice as a Service or product.. | ||
| Sinch | Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, offers professional and managed services for Microsoft Teams Phone System, integrated with Operator Connect or Direct Routing through a partnership with Synoptek, a leading global business and digital transformation advisory and consulting firm and Microsoft Gold partner. Read more in their ebook guide to Operator Connect.. | ||
| Ribbon | Ribbon offers Ribbon Connect for Operator Connect takes the complexity out of the integration process required to deliver telecom services to Microsoft Teams customers, accelerating the time to market and eliminating the need for providers to initiate significant IT programs. Ribbon Connect also provides web portals and automated workflows that make it easier for businesses to get engaged with a provider and deploy telecom services.. | ||
| Solgari | Solgari’s Cloud Contact Centre for Microsoft Teams and Dynamics 365 enables every employee to be a customer service champion. Deployed from Microsoft Azure in minutes and configured by the client in days, Solgari delivers rapid speed to value and removes the risk typically associated with complex systems integration projects. | ||
| Roger365 | Enhance Microsoft Teams to effectively route conversations to the right agents equipped for an excellent customer experience. Optimize corporate processes with a 360-degree customer view, streamlining communications through Microsoft Teams, empowering agents, and significantly improving customer experience. | ||
| Anywhere365 | Anywhere365 Dialogue Cloud is a native communication layer on top of Microsoft Teams and its foundational framework, Azure Communication Services. Omnichannel capabilities create flexibility and freedom to seamlessly reach your customers on any communication channel, helping you to find speedy solutions, whilst creating the capacity to handle more requests. |
Partner Showcase
