Microsoft Unified Communications – Modern Work Collaboration Platform and Solution Partner Ecosystem

channelpartners November 8, 2023

206 1 minute read

Microsoft is a very strong player in the Unified Communications sector.

As well as the immensely popular Teams app, which offers various telephony integrations, they offer this as part of an end-to-end collaboration suite, featuring apps like Sharepoint and Ai Copilots.

It’s a key partner program for Microsoft, headlined via their Modern Work practice, which spans 365 Cloud services, End User Computing and Unified Communications. This presents partners with a rich spectrum of product and consulting opportunities, and is aligned to and promoted via a thought leadership brand and agenda of embracing The Future of Work.

UCCaaS Solutions

With these services easily accessible via the 365 online suite, they are able to address the smallest to the largest organizations and their UCC requirements, organized via these main product categories:

Teams Phone is Microsoft’s technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. It is an integrated solution that combines the functionality of a traditional phone system with the collaborative features of Microsoft Teams, providing a comprehensive platform for internal and external communication.
Teams Rooms are collaboration spaces integrated with Microsoft Teams and equipped with video conferencing interactive displays. These rooms are designed to enhance virtual meetings and brainstorming sessions for remote and on-site teams.
CCaaS (Contact Center as a Service) is a cloud-based solution that provides businesses with the tools and infrastructure to manage their contact center operations.

Partner Ecosystem

Microsoft offers a UC channel program that certifies devices as approved to work with Teams and Rooms, and partners offer a wide spectrum of innovative products and capabilities: