Microsoft is a very strong player in the UCCaaS sector.
As well as the immensely popular Teams app, which offers various telephony integrations, they offer this as part of an end-to-end collaboration suite, integrating with intranet apps like Sharepoint.
With these services easily accessible via the 365 online suite, they are able to address the smallest to the largest organizaations and their UCC requirements.
- Copilot Ecosystem: Copilot is integrated into Microsoft 365 apps, combining the power of large language models (LLMs) with individual users’ data in the Microsoft Graph and Microsoft 365 apps, accessed through natural language, to turn words into the most powerful productivity tool on the planet. AI in the form of Copilot companions for apps like MS Teams will be one of the first and most common ways in which enterprise users leverage AI to enhance their work.
- Teams Phones: Microsoft Teams Phone is Microsoft’s technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.
- Operator Connect: Operator Connect enables service providers to offer deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting.
- Contact Center: CCaaS (Contact Center as a Service) is a cloud-based solution that provides businesses with the tools and infrastructure to manage their contact center operations.
Enabling the Future of Work
UCCaaS provides the Collaboration Platform for the Future of Work:
