UCCaaS Market Campaign – Opportunities for Channel Partners

The UCCaaS Partner Community agenda is is a networking and collaboration group for the Unified Communications sector, encompassing vendors, consultants and MSPs.

Businesses of all sizes need the most fundamental of IT building blocks, the means for their teams to connect, communicate and collaborate on their work.

Therefore it’s a core product for many channel suppliers, with an ever-greening market demand for solutions. The key question is how to establish market differentiation, competitive advantage and be first to market with new innovations.

The market size for Unified Communications has been steadily growing over the years. According to a report by Grand View Research, the global Unified Communications market was valued at $56.33 billion in 2020 and is projected to reach $167.1 billion by 2028, growing at a CAGR of 13.4% during the forecast period.

Service providers like Verizon are leveraging the operator integrations to offer a fully integrated suite of Unified Communications and Collaboration capabilities, and marketing this via a powerful theme of enabling The Future of Work.

New Product Segment Opportunities

As the Unified Communications market continues to expand, there are several new product segment opportunities emerging.

• Cloud-based Unified Communications: With the increasing adoption of cloud technology, organizations are shifting towards cloud-based UC solutions to eliminate the need for on-premises infrastructure and reduce maintenance costs.
• Integration with Collaboration Platforms: Collaboration platforms like Microsoft Teams, Slack, and Google Workspace have gained significant popularity in recent years. Integrating Unified Communications capabilities into these platforms can offer a seamless user experience and enhance collaboration within organizations. For the Zoom platform there is Workvivo. Workvivo provides remote teams with a robust communication platform that facilitates real-time collaboration, with features now natively integrated into the Zoom app.
• Mobile Unified Communications – This product segment includes mobile apps, optimized interfaces for smartphones and tablets, and features like mobile video conferencing and instant messaging.
• Artificial Intelligence (AI) in Unified Communications – AI-powered chatbots, voice assistants, and predictive analytics can improve communication efficiency and provide personalized experiences. As they describe here Copilots are central to the AI-Powered Future of Work.
• Security and Compliance Solutions – Product segments focusing on encryption, secure file sharing, compliance monitoring, and data protection can address the growing concerns of organizations and provide them with a secure communication environment.