Developing Copilot Apps: HSO’s PayFlow Agent

Additionally a very exciting niche field of opportunity is to build value add AI Agents. Microsoft offers a suite of tools for building new Copilot services.

HSO, a global Microsoft partner, exemplifies the Microsoft 365 Copilot partner opportunity through its innovative PayFlow Agent, a Copilot Studio-built solution for Dynamics 365 Finance.

Unveiled at Microsoft Build 2025, PayFlow Agent leverages Microsoft’s Model Context Protocol (MCP) to automate vendor payment inquiries, showcasing how partners can integrate Copilot’s AI capabilities to deliver transformative business solutions.

Key Features and Integrations:

• Automation of Vendor Inquiries: PayFlow Agent streamlines vendor payment processes by automating responses to inquiries, reducing manual workloads for finance teams, and improving turnaround times. It integrates seamlessly with Dynamics 365 Finance, providing contextually aware AI interactions for vendor-facing workflows.
• Copilot Studio and MCP: Built using Microsoft’s Copilot Studio and the newly introduced MCP, the agent enables intelligent, real-time automation, enhancing user experience and operational efficiency. This demonstrates HSO’s ability to harness advanced Copilot tools to create tailored solutions. As one of the first MCP-powered agents co-developed with Microsoft, PayFlow Agent was featured at Build 2025, highlighting HSO’s role in Microsoft’s partner ecosystem and its commitment to co-innovation.
• Revenue and Service Growth: HSO’s PayFlow Agent aligns with the Microsoft 365 Copilot partner opportunity by enabling partners to offer implementation, training, and managed services around AI-driven solutions. This creates new revenue streams while addressing customer needs for efficiency and modernization.
• Industry Expertise: HSO leverages its deep industry knowledge and global reach to deliver PayFlow Agent as part of its broader business transformation offerings, positioning it as a trusted advisor for finance departments seeking AI-powered automation.
• Microsoft Ecosystem Synergy: By integrating with the Microsoft Cloud and Dynamics 365, HSO demonstrates how partners can use Copilot’s enterprise-grade security and compliance to differentiate their offerings from public AI platforms, enhancing customer trust and adoption.

Impact and Value

PayFlow Agent reduces manual effort, accelerates vendor interactions, and modernizes finance operations, delivering measurable productivity gains. HSO’s collaboration with Microsoft on this solution underscores the partner opportunity to build scalable, AI-driven tools that enhance Microsoft 365 Copilot’s value, driving digital transformation and customer success.

This example illustrates how partners like HSO can capitalize on Microsoft 365 Copilot’s capabilities to create innovative, industry-specific solutions, aligning with Microsoft’s vision of empowering partners to deliver AI-driven transformation.