Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers
In this exclusive UC Today session, Akixi’s John Christian breaks down the new expectations placed on service providers—and how Akixi is equipping them to thrive.
Microsoft Teams has redefined workplace collaboration, with over 300 million monthly active users leveraging its voice, video, and messaging capabilities.
For service providers, Teams’ PSTN calling solutions—via Direct Routing, Operator Connect, or Teams Phone Mobile—are a cornerstone of their unified communications-as-a-service (UCaaS) portfolios.
However, as businesses increasingly prioritize CX to drive loyalty and growth, the limitations of Teams’ built-in analytics become glaring. Without real-time, actionable insights, service providers struggle to deliver the differentiated, data-driven experiences that modern enterprises demand.
Akixi
This is where Akixi’s CX Analytics for Microsoft Teams shines. Engineered with service providers in mind, Akixi’s cloud-based platform seamlessly integrates with Teams to deliver unparalleled visibility, customization, and scalability. By addressing the CX gap, Akixi empowers service providers to not only meet but exceed customer expectations, creating stickier offerings and unlocking new revenue streams.
Akixi’s CX Analytics for Microsoft Teams is a service provider-first solution that redefines how businesses harness call data to optimize operations and customer engagement. Built on a single, cloud-native platform, it delivers real-time and historical analytics directly within the Teams client, eliminating the need for cumbersome third-party tools.
As businesses navigate economic challenges, the demand for robust CX technologies is skyrocketing, with 65% of companies planning to increase CX spending. Akixi’s CX Analytics for Microsoft Teams positions service providers as trusted advisors, empowering their customers to excel in operational efficiency and customer engagement.
Industry Expert
In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them.
With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording tools help service providers not just survive—but lead—in this evolving space.
🗣️ Key takeaways include:
1) Why CX has become a board-level concern—and how service providers must evolve to meet it
2) The shift from infrastructure provider to digital transformation expert in the Teams ecosystem
3) How Akixi packages analytics, CRM integration, and call recording for scalable, channel-first delivery
4) Why offering CX outcomes—not just call control—gives service providers a competitive edge
From enabling vertical market specializations to driving new revenue and retention opportunities, Akixi is helping service providers turn Microsoft Teams into a differentiating CX solution.
