Contact Center Ai
The Channel Opportunity
Pioneers like Aberdeen City Council are adopting AI capabilities into their contact center operations.
AI-powered solutions such as chatbots, virtual assistants, and speech analytics are transforming traditional contact centers into intelligent hubs of customer interaction.
Enabling Transformation
These technologies enable automated responses, personalized interactions, and data-driven insights, freeing up agents to focus on complex issues, increasing productivity and service quality.
Vendor and Partner Showcase
This track will showcase vendors offering partner programs for this opportunity. Pioneers in this field include Cognigy.
Channel partners play a crucial role in helping organizations adopt AI solutions in their contact centers. By partnering with AI vendors, partners can tap into what will be a massive growth opportunity.
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